Terms of service

Terms and Conditions

Table of Contents


  • General Provisions
  • Changes
  • Order Process
  • Storage of Contract Terms
  • Right of Withdrawal
  • Exclusions or Early Termination of the Right of Withdrawal
  • Note: Returning Products
  • Prices and Shipping Costs
  • Payment Terms
  • Promotional Coupons and Their Redemption
  • Provisions Regarding Promotional Gifts (e.g., Secret Piece)
  • Gift Cards, Product Vouchers, and Their Redemption
  • Delivery and Shipping Terms – Information on Calculating the Delivery Date
  • Refunds
  • Retention of Title
  • Warranty/Liability for Defects
  • Customer Account
  • Data Storage and Privacy
  • Alternative Dispute Resolution
  • Final Provisions


1. General Provisions

1.1 The following terms and conditions (T&C) apply to all contracts concluded between The Monument Design, Landsberger Str. 441, 81241 Munich, Germany (hereinafter: SELLER), via its online store at the domain themonumentdesign.de, and the customer (hereinafter: CUSTOMER).

1.2 The presentation of products in the SELLER’s online store constitutes merely a non-binding invitation to the CUSTOMER to place an order via a non-binding online catalog. By placing an order, the CUSTOMER submits a binding offer to enter into a contract for the items contained in the shopping cart. The SELLER will immediately confirm receipt of the order via automated email. The automated order confirmation from the shop system does not yet constitute a contractual relationship. A contract is only concluded when the SELLER accepts the CUSTOMER’s offer by delivering the ordered items to the CUSTOMER. The purchase contract with The Monument Design, Landsberger Str. 441, 81241 Munich, Germany, Managing Director Lea Rose, is only concluded upon this separate declaration of acceptance.

1.3 Only private individuals are considered CUSTOMERS.

 

2. Changes

The SELLER reserves the right to update these terms and conditions as necessary. Any changes will be communicated to the CUSTOMERS in a timely manner and will take effect only with the CUSTOMERS’ consent.

 

3. Order Process

3.1 The CUSTOMER may add the desired items to the shopping cart by clicking the corresponding button and initiate the order process by clicking the shopping cart. During the order process, the CUSTOMER must enter the necessary contact information for shipping and payment. It is also possible to create a customer account and save the entered order details for future orders. The order is bindingly completed by clicking the “Buy” button. Confirmation of receipt of the CUSTOMER’s order is sent via email immediately after the order is submitted.

3.2 If an external payment provider is selected among the payment options, the transaction will be redirected to and completed on that provider’s website.

3.3 Orders that exceed quantities customary for personal use may be rejected or canceled. The CUSTOMER will be notified accordingly.

3.4 The CUSTOMER may correct input errors, particularly items added to the shopping cart by mistake, by entering the desired quantity in the shopping cart and using the available buttons. During the ordering process, the CUSTOMER may correct input errors in the various steps by navigating to the respective step using the browser’s “forward” and “back” buttons.

3.5 By completing the order, the CUSTOMER confirms that they have read and understood the Terms and Conditions, the Privacy Policy, and the Cancellation Policy.

3.6 The language of the contract is German.


4. Storage of the Contract Text

The SELLER does not store the contract text. The order details will be sent to the CUSTOMER separately in writing (via email). The Terms and Conditions can also be viewed and printed from the online store at: https://themonumentdesign.com/policies/terms-of-service&nbsp.

 

5. Right of Withdrawal

If the CUSTOMER is a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to their commercial or self-employed professional activity), the CUSTOMER is entitled to a right of withdrawal in accordance with the statutory provisions. 

 

6. Exclusion or Early Termination of the Right of Withdrawal

The right of withdrawal does not apply to distance contracts:

for the delivery of goods that are likely to spoil quickly or whose expiration date would be quickly exceeded.

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been broken after delivery.

for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.

 

7. Note: Return of Products

The goods should, if possible, be returned in their original packaging with all accessories and packaging components to:

The Monument Design

c/o Lea Rose

Landsberger Str. 441

81241 Munich

Germany

The SELLER requests the use of protective outer packaging to ensure adequate protection against possible transport damage if the original packaging is no longer available. Damage and contamination of the returned goods should be avoided. CUSTOMERS are asked to return the physical products to the seller as a prepaid parcel and to keep the proof of shipment. The SELLER points out that the right of withdrawal and its consequences exist regardless of compliance with this notice; it merely serves to facilitate the return process.

The SELLER asks the CUSTOMER, in the case of goods delivered with obvious transport damage, to report this immediately to the delivery agent and to contact the SELLER. Failure to make a complaint or contact has no consequences for the CUSTOMER’s statutory rights, particularly warranty rights. However, it helps the SELLER to assert claims against the carrier or transport insurance.

 

8. Prices and Shipping Costs

8.1 The prices valid on the day of the order, as displayed in the online shop, shall apply.


8.2 All prices shown in the online shop are in euros and include statutory VAT.


8.3 When purchasing goods delivered by post (parcel, package, etc.), the displayed prices do not include shipping costs for packaging and postage. Shipping costs are calculated dynamically during the ordering process and displayed before the order is placed in the shopping cart overview.


8.4 Information on delivery countries and shipping costs can be found here:

https://themonumentdesign.com/policies/shipping-policy


Note on returns:

A return within Germany costs €2.95 and will be deducted from the refund. Exchanges are free of return shipping costs. Return shipping costs for shipments outside Germany must be borne by the customer.

 

9. Payment Terms

9.1 The SELLER only accepts the payment methods offered during the ordering process in the online shop:

  • PayPal

  • Credit card: Visa, Mastercard, Maestro

  • Klarna invoice

  • Klarna Sofort

  • SOFORT

  • Apple Pay

 

9.2 The CUSTOMER chooses their preferred payment method from those available.

9.3 PayPal: If payment is made via PayPal, the CUSTOMER must have a PayPal account and log in with their credentials. The CUSTOMER must then complete the PayPal payment process and confirm the payment. Payment via PayPal is also possible without a PayPal account. Depending on the amount or type of delivery, the CUSTOMER may be required to complete a second authentication step (e.g. password, PIN, TAN, or biometric verification).


9.4 Credit Card: By providing credit card details, the CUSTOMER authorizes the full invoice amount (including shipping) to be charged. The CUSTOMER may be required to complete a second authentication step depending on the amount or delivery type.


9.5 Klarna Invoice: In cooperation with Klarna Bank AB, payment is made to Klarna. Personal data is processed in accordance with Klarna’s privacy policy.


9.6 Klarna Sofort: Requires online banking with PIN/TAN. The CUSTOMER enters banking details and confirms the transaction.


9.7 SOFORT: The CUSTOMER logs into online banking and authorizes payment via TAN.


9.8 Apple Pay: Payment is made via the Apple account. The CUSTOMER authorizes the payment, and the charge is processed depending on the selected payment method.

 

10. Promotional Vouchers and Redemption

10.1 Promotional vouchers are issued free of charge as part of marketing campaigns and are valid only for a limited period.

10.2 They can only be redeemed once per order and may not be used to purchase gift cards. Minimum order values may apply.

10.3 The order value must at least match the voucher amount. No cash payout or interest applies. The voucher is not refunded if goods are returned.

10.4 Vouchers must be redeemed before completing the order and cannot be applied retroactively. They are non-transferable and cannot be combined unless stated otherwise.

10.5 If a return causes the order value to fall below the minimum amount, the SELLER reserves the right to charge the original price.

 

11. Value Vouchers and Redemption

11.1 Value vouchers are issued by the SELLER (e.g. as goodwill), are non-transferable, and cannot be purchased. Cash payout is not possible.

11.2 The voucher code must be entered before completing the order. Remaining balances can be used for future orders.

 

12. Delivery and Shipping Conditions

12.1 Delivery is made to the address provided by the CUSTOMER.

12.2 Delivery times are specified on the product page. Within Germany, delivery usually takes 3–5 working days.

12.3 Unless otherwise stated, all items are ready for dispatch immediately. Pre-sale items may take 8–12 weeks.

12.4 Delivery times begin after payment (or contract conclusion, depending on method).

12.5 Orders can be placed from the European Economic Area and selected other countries.

12.6 If delivery fails and the item is returned, the CUSTOMER bears the cost of re-shipping unless they exercised their right of withdrawal or are not responsible.

 

13. Refunds

Refunds are issued to the original payment method. If a voucher was used, the amount is credited back to the voucher account.

Refunds are processed as quickly as possible (within 14 days after arrival at the warehouse).

For sets sold at a discounted price: if only part of the set is returned, individual item prices apply. The refund is calculated accordingly.

 

14. Retention of Title

The SELLER retains ownership of the goods until full payment has been made.

 

15. Warranty / Liability for Defects

Statutory provisions apply.

 

16. Customer Account

16.1 Customers can create a free account.

16.2 Customers must provide accurate and up-to-date data. Additional shipping costs caused by incorrect data may be charged.

16.3 Identity is confirmed via email.

16.4 Only one account per customer is allowed. Multiple accounts or false data may result in exclusion. Minors may not register.

16.5 Accounts can be terminated at any time by either party.

 

17. Data Storage and Privacy

Only the data protection provisions of the privacy policy apply:

https://themonumentdesign.com/policies/privacy-policy

 

18. Alternative Dispute Resolution

The SELLER is not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

The EU platform for online dispute resolution is available at:

https://www.ec.europa.eu/consumers/odr

 

19. Final Provisions

19.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

19.2 This choice of law applies only insofar as it does not deprive the customer of mandatory protections of their country of residence.

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