Returning Products

An item doesn't fit or you no longer like it? Did you accidentally order the wrong item and now want to return it? No problem.

1. Open your order overview:

Under "Orders" you can select the relevant order and then mark the items to be returned to send us your return request.

Your request will be processed by us as quickly as possible, and you will receive feedback promptly. Upon successful approval, we will provide you with a return label. You can then securely pack the cases and send them back to us.

2. Pack the pieces:

Pack the cases carefully. Use either our packaging or other suitable packaging for the return. Make sure that your cases are in their original condition (defective goods excluded).

3. Attach the return label:

You can either print out our labels or use the QR code. You can simply show the QR code at your post office, and they will print out the return label for you. Alternatively, you can download the return label and print it out yourself and stick it on your package.

4. Send the package:

Take your package to a parcel shop near you. Ask for proof of return and keep it until you have received a confirmation of receipt from us.

5. Done!
Your return is now on its way to us. As soon as we have received your package, we will exchange your pieces, or you will receive your money back. Please note that this can take up to 14 days from the date of return receipt and we must first check the possibilities of your requested exchange.

6. Refund:

As already mentioned, the refund will be made within 14 days of receipt of the return. The refund will always be made using the payment method that was used for the order.

You don't want to return online and need a return slip to print out? Then click here, please fill out the return slip completely and enclose it with your order. This way, we can correctly assign and process your return as quickly as possible, even without a digital return request.

Our recommendation: We recommend returning the package as an insured parcel, not as a letter. Please always ensure that your return is sufficiently franked. Unfortunately, we cannot accept unpaid shipments. These will automatically be returned to you at your expense.

- As a standard DHL package, your return is insured up to a value of 500.00 Euro. Should it get lost on its way to us, you will be reimbursed the value of the goods by DHL.

- As a package, you can track your shipment online using the tracking number. This way, you can see exactly if and when your return has arrived with us.

Important! The returned items must be in perfect and resalable condition.

Please send returns to:

The Monument Design

c/o Lea Rose

Landsberger Str.441

81241 München

Deutschland

Note on return shipping costs

Please note that return shipping costs in Germany are €2.95, and we will deduct this from your refund.

Do you still have questions?

Contact us via our contact form