Refund policy

Cancellation Policy

Right of Cancellation

As a consumer, you have the right to cancel this contract within fourteen business days of receiving the goods, without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (The Monument Design, Email: info@themonumentdesign.com) of your decision to withdraw from this contract by means of a clear statement via email. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

You may fill out and submit the model withdrawal form or another unambiguous statement. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen business days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-business-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.

 

Note regarding the refund amount:

We will refund the amount as soon as possible. We will use the same payment method that was used for the purchase. When purchasing a SET, you receive a discounted price. This applies only to the set—if you decide to return one of the two items, our individual prices per product will apply. The refund amount is therefore calculated as follows: Set price - Individual price = Refund amount. 

 

The right of withdrawal does not apply to the following contracts:

for the delivery of goods that are likely to spoil quickly or whose expiration date would be quickly exceeded.

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been broken after delivery.

for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.

 

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

– To The Monument Design c/o Lea Rose, Landsbergerstr. 441, 81241 Munich

– I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for written notifications)

– Date

(*) Delete as appropriate.

Special Notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the financing. If the loan has already been disbursed to us when the revocation takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for that as well.

 

Please include the appropriate return form with your return shipment.

If you have further questions, please use our customer contact form.