Orders
When will I receive my order?
We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do I see if my order has been successfully received?
After successfully completing your order, you will receive an order confirmation via email within 24 hours. Please also check your spam folder if you do not find an email in your inbox. If there was a typo in your email address, please contact us via our contact form – we will be happy to help you.
Do I have to create an account to place an order?
You can also order from us without a customer account. Ordering as a guest is easily possible.
However, by registering, you benefit from a faster ordering process for future purchases.
Can I cancel my order?
Cancellation is usually possible as long as your order has not yet been shipped. Please contact our support team via the contact form for this.
We will do our best to process your request as quickly as possible. Please also check your spam folder occasionally, in case our reply ends up there.
What can I do if my order arrives damaged or incorrect?
We are sorry that your order did not arrive in perfect condition. Please contact us as soon as possible via our contact form and send us a brief description of the problem as well as photos of the affected item.
If the damage was already visible upon delivery, please also send us photos of the packaging. You can accept the package or refuse acceptance and have it returned.
In this case, complaints must be made within 7 days of delivery.
As soon as we have received all the information, we will take care of your request immediately and get back to you as soon as possible.
My package was marked as delivered but hasn't arrived – what now?
Please first check your drop-off location and whether the package was delivered to neighbors or housemates. If the package cannot be found there, please contact us via our contact form so that we can investigate the case together.
Please note: If a preferred drop-off location was specified, the delivery by DHL is considered complete. In this case, we unfortunately cannot initiate a lost package inquiry, as a drop-off agreement exists between you and DHL. The recipient is responsible for the whereabouts of the package after it has been dropped off.
Can I still change my order?
For accounting and logistical reasons, it is unfortunately not possible to modify orders that have already been placed.
If you wish to order additional items, please place them in a separate order.
What should I consider when cleaning my phone case?
It's best to regularly clean your phone case with a soft cloth, lukewarm water, and a little mild soap. Avoid harsh cleaning agents, alcohol, or solvents, as these can damage or discolor the material.
After cleaning, let the case air dry completely before placing it back on your smartphone.
Shipping
How much is shipping?
Shipping costs depend on the country of delivery:
· Germany: €3.79
(free shipping on orders over €49)
· Austria: €5.29
· All other EU countries: €5.29
Which shipping service will my package be sent with?
We reliably ship our orders with the parcel service DHL.
Can I change my shipping address after placing an order?
You can change your shipping address as long as your order has not yet been paid for and shipped. Please contact us via our contact form and let us know the desired address change.
If the deadline for a change has already passed, we can gladly store the new address in your customer account for future orders.
How long does shipping take?
Unless otherwise stated in the product description, all items are ready for immediate dispatch.
· Processing time: 1–3 business days
· Delivery time (Germany): approx. 3–5 business days
The start of the delivery period depends on the chosen payment method:
For prepayment, the period begins on the day after your payment order; for all other payment methods, it begins on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday, or public holiday, it shifts to the next business day.
Once your order has been dispatched, you will receive a shipping confirmation by email including a tracking number.
Pre-orders:
Items marked as pre-orders have a delivery time of approx. 8–10 weeks (including production, quality control, and shipping).
Returns & Exchanges
Is it possible to return items?
Yes, returns are possible within the statutory 14-day withdrawal period, provided the items are undamaged and show no signs of use. Please return the goods to us clean and complete.
Who pays for return shipping?
For returns within Germany, we charge a return fee of €2.95.
This amount will be deducted from the refund amount.
Important:
For orders from abroad, the cost of return shipping must be borne entirely by the customer.
Can I exchange the case I chose?
Yes, if you have made a mistake with the model or design, you can exchange your phone case within the legal 14-day cancellation period. Please contact us via our contact form and select the topic "Exchange".
If you do not want to exchange the item but return it, please use our digital returns portal.
Notes:
· Unfortunately, returns registration via the digital returns portal is not possible for orders to a parcel locker or deliveries abroad. In this case, please contact us via the contact form.
What address do I send my return to?
After registering via our digital returns portal, you will receive a QR code for the post office. The return address is already stored there.
If something doesn't work, please contact us via our contact form.
How do I know my return has arrived?
Depending on the shipping service provider, it can take up to 21 days for your return to arrive. Please return items with tracking whenever possible, for example using the QR code from our returns portal or the return label we provide.
You will receive a confirmation email once the return has been received. Refunds are usually processed within 14 business days via the original payment method.
Your answer isn't there?
Feel free to contact us directly via the following link!